FAQS

general

To Be Determined! And The Best Damn coffee. Or is it Triceratops Brontosaurus Dinosaur?

Doesn't matter. What matters is that our coffee is crafted based on our dynamic interests and your dynamic interests. We regularly release new themed coffee for the curious, clever soul.

What will we release next? Well, that's To Be Determined, but we guarantee it'll be The Best Damn coffee around!

Our more-than-you-paid, no-fuss, no-questions guarantee:

Order any bag of coffee from our website and we'll roast it fresh, just for you, then ship it directly to your door.

If you don't love it, we'll send you $20 via paypal, venmo, check or by reimbursing the credit card you paid with (your choice).

That's MORE than the cost of any of our bags of coffee!

We want every customer to be satisfied and if you're not, then you'll make a few bucks on us.

We'd appreciate your feedback if you'd like to give it, but there are no strings and you're not required to jump through any hoops.

Our coffee is so fresh!

We roast every bag after the order is placed. It doesn't get any fresher.

The average shelf time for coffee from a grocery store shelf or Amazon warehouse is 4 MONTHS! That's a long time.

Anyone who knows coffee knows that freshness is an extremely important factor for flavor.

Our coffee is roasted after you click the final checkout button.

Does any food taste the same after 4 months? Naw.

Ground coffee stays fresh for about 3-5 months and whole bean coffee stays fresh for about 6-9 months. Store it in a cool, dark place and if possible, in an airtight container.

We don't recommend the freezer method, because the beans will lose flavor.

But let's be real, folks. This coffee tastes so great there's no way it'll take you that long to finish a bag. 

Asking us that question is like asking us to choose which child is our favorite. No parent has a favorite child. 

It's the Calavera roast. It's a single origin from Mexico and it's organic. Or maybe the Doggone Good Caramel Coffee. Or maybe the 1st Team Roast. It's grown in the soil of a volcanic loam like a Batman villain. 

See? It's impossible. 

We sure do! Visit our Coffee Shop Vibes page for more info.

Flavored coffees

Nope.

All of our flavored coffees start as specialty-grade coffee roasted in small batches to a smooth medium.

We then carefully hand-flavor the beans with high quality, vegan, gluten-free, no added sugar flavoring oils.

Our flavors are subtle and not sweet.

Yes! Unlike other flavored coffee companies, we're not trying to mask subpar beans with flavor. We're enhancing already high-quality beans, with a subtle flavor.

coffee Subscriptions

Absolutely. Save a few bucks on your first order, then cancel. No hard feelings.

We're sad to see you go, but it's easy to cancel! 

You can access the customer portal through the link in any of the subscription emails sent you and then select 'cancel'.

Or you can email marlee@tbdcoffeeco.com and have her do it for you.

We thought you were cool. We called you a part of our family. That's fine. No hard feelings. 

Shipping

We roast our coffee fresh for every order so we may need 3-5 business days to fulfill your order and ship it.

We'll have it to you with fast, free shipping as soon as possible. It might not be as fast as an overnight Amazon shipment, but it also hasn't been sitting in a warehouse for months.

Sure, we'll email you a shipping confirmation once your order is shipped!

Who do I contact if I have more questions?

marlee@tbdcoffeeco.com

Marlee's the hardest-working dachshund in the coffee business. She'll answer your questions faster than you can say, "wanna go on a walk?"

Just kidding, we mostly carry her on walks.